Warranty Policy

Madex Spa Supplies Limited Warranty

At Madex Spa Supplies, we stand behind the quality, craftsmanship, and performance of every massage chair we offer. Our warranty program is designed to provide peace of mind and ensure that your investment remains protected.

Standard Warranty Coverage

All new massage chairs purchased from Madex Spa Supplies (excluding Open Box, Clearance, and Final Sale models) include the following warranty protection:

Standard Warranty

  • 1 Year Full-Service Coverage
  • Additional 2 Years Parts Coverage

Extended Warranty Options

Customers who purchase an Extended Warranty receive enhanced protection:

1-Year Extended Warranty

  • 2 Years Full-Service Coverage
  • Additional 2 Years Parts Coverage

2-Year Extended Warranty

  • 3 Years Full-Service Coverage
  • Additional 2 Years Parts Coverage

What Full-Service Coverage Includes

Full-Service Coverage includes both:

  • Replacement Parts
  • Labor Costs Required for Warranty Repairs

During the applicable full-service period, eligible warranty repairs will be performed without additional charges for covered parts or labor.

Warranty Exclusions

This warranty is intended to cover manufacturing defects in materials and workmanship under normal residential use. The following situations are not covered under warranty:

Shipping and Transportation

  • Shipping, freight, delivery, or transportation costs.
  • Damage occurring during transportation, delivery, relocation, or handling.
  • Products damaged due to being dropped, improperly moved, or improperly installed.

Improper Use and Unauthorized Repairs

  • Damage caused by misuse, abuse, neglect, vandalism, or accidents.
  • Unauthorized modifications, alterations, or repairs.
  • Use of incompatible electrical systems, power supplies, adapters, or accessories.
  • Damage resulting from power surges, electrical disturbances, or voltage fluctuations.
  • Failure to follow operating, maintenance, or assembly instructions.

Environmental and External Factors

Warranty coverage does not extend to damage caused by:

  • Fire
  • Flooding
  • Water exposure
  • Rust or corrosion
  • Mold or mildew
  • Windstorms
  • Hail
  • Earthquakes
  • Tornadoes
  • Sand, dirt, or other environmental contaminants
  • Any other acts of nature or weather-related events

Normal Wear and Tear

The warranty does not cover normal cosmetic or functional wear resulting from regular use, including:

  • Fabric fading or discoloration
  • Material pilling
  • Natural softening or compression of foam, cushions, pillows, and padding
  • Minor cosmetic changes that do not affect functionality
  • Wear of upholstery materials through regular use

Upholstery and Material Variations

Natural variations in materials are not considered manufacturing defects, including:

  • Natural grain patterns in leather
  • Texture variations
  • Color variations
  • Unique characteristics of upholstery materials

Because natural materials vary, no two products are identical.

Physical Damage

Warranty coverage is void for products that have sustained physical damage, including but not limited to:

  • Cuts
  • Burns
  • Tears
  • Stains
  • Fluid intrusion
  • Water damage
  • Pet or animal damage
  • Unsanitary conditions
  • Damage caused by negligence or improper care

Commercial Use Exclusion

This warranty applies exclusively to residential use.

Products used in commercial, institutional, rental, healthcare, corporate, spa, hospitality, or public environments are not covered unless specifically stated in writing by Madex Spa Supplies.

Unauthorized Purchases

Warranty coverage is valid only for products purchased directly from Madex Spa Supplies or from an authorized reseller approved by Madex Spa Supplies.

Products purchased through unauthorized sellers, third-party marketplaces, liquidation channels, or unauthorized distributors are not eligible for warranty service.

Warranty Service

All warranty periods begin on the original purchase date shown on the customer’s proof of purchase.

If a manufacturing defect covered by this warranty is confirmed during the applicable warranty period, Madex Spa Supplies, at its sole discretion, may:

  • Repair the defective component;
  • Replace the defective component;
  • Provide an equivalent replacement part; or
  • Replace the product when repair is not commercially reasonable.

Warranty service will be completed within a reasonable timeframe based on product availability, service scheduling, and parts inventory.

How to Submit a Warranty Claim

To initiate a warranty claim, please contact our customer support team with:

  • Your full name
  • Order number
  • Proof of purchase
  • Product model information
  • Description of the issue
  • Photos or videos of the defect, if applicable

Contact Information

Madex Spa Supplies

100 E Valley Blvd
Alhambra, CA 91801
United States

Phone: +1 (220) 212-4798

Email: sales@madexspasupplies.com

Our team will review your claim and provide further instructions regarding inspection, repair, replacement, or warranty eligibility.