Shipping Policy
Last Updated: June 2026
Thank you for choosing Madex Spa Supplies. We are committed to delivering your order quickly, securely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and associated costs.
Shipping Destinations
Madex Spa Supplies proudly ships worldwide.
We currently deliver to customers throughout the United States and internationally, subject to carrier availability and local import regulations.
Processing Time
Orders are typically processed within 1-2 business days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- United States: 4-7 business days
- International Orders: 7-10 business days
Please note that delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Madex Spa Supplies currently runs a free shipping policy world wide.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Customers may use the provided tracking number to monitor the progress of their shipment.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.
Madex Spa Supplies is not responsible for delays caused by customs clearance procedures.
Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Madex Spa Supplies is not responsible for delivery delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete addresses provided by the customer.
Damaged Shipments
If your package arrives visibly damaged:
- Take photographs of the packaging and product.
- Retain all original packaging materials.
- Contact us within 48 hours of delivery.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Lost Shipments
If your shipment appears lost in transit, please contact us immediately. We will coordinate with the carrier to locate the package and determine the appropriate next steps.
Contact Information
Madex Spa Supplies
Address:
100 E Valley Blvd,
Alhambra, CA 91801,
United States
Phone:
+1 (220) 212-4798